Support
Stuck on something, found a bug, or just want to say hi? Here's how to reach us, plus answers to what people ask most.
Contact us
We aim to reply within a couple of days, and within 30 days for privacy-related requests.
Frequently asked questions
Is my data backed up anywhere?+
Not automatically. Frelium stores everything locally on your device, so if you lose or reset your phone without exporting first, that data is gone. Go to Report → Data Backup → Export JSON backup regularly, especially before switching phones or updating iOS/Android.
How do I move my data to a new phone?+
On your old phone, export a JSON backup from Report → Data Backup → Export. Transfer that file to your new phone (AirDrop, email, cloud drive — your choice), install Frelium, then use Import JSON backup with that file.
How do I delete all my data?+
Report → Data Backup → Clear all data. This permanently deletes every transaction, client, budget, and invoice on that device — it can't be undone, so export a backup first if you might need it later.
Why don't I need an account to use Frelium?+
Because nothing leaves your device — there's no server to log into. This also means we can't recover your data for you if it's lost, since we never have a copy of it.
Does Frelium work without internet?+
Yes, fully. The only feature that needs a connection is the currency converter's exchange rates — everything else (transactions, clients, invoices, reports) works completely offline.
I found a bug, or an invoice looks wrong — what do I do?+
Email us with as much detail as you can: what you were doing, what you expected, and a screenshot if possible. If it's about a specific invoice, let us know which fields were involved.
Can I request a feature?+
Always welcome — email us. Frelium is actively developed and a lot of what's in the app started as a user suggestion.
Also worth a look: Privacy Policy · Terms & Conditions · Try the invoice generator